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Weekly Action Brief
March 09 – March 15, 2026
Manager Bonus Scorecard · Q1 · $1,000 Possible
System
Reading
York
Mechanicsburg
Lancaster
Revenue Growth YoY
+0.0%
Target: 10.0%
Payroll %
37.8%
Target: ≤36.0% (this week)
Weekly Sales
$49,025
Target: $12,500
QTD Sales
$514,159
Target: $62,500
Net New Clients (QTD)
-37
Target: +13
Employee Turnover
9.8%
Target: ≤12.5% annual
(estimated)
Revenue Growth YoY
+18.1%
Target: 10.0%
Payroll %
40.2%
Target: ≤36.0% (this week)
Weekly Sales
$16,025
Target: $12,500
QTD Sales
$142,934
Target: $62,500
Net New Clients (QTD)
0
Target: +3
Employee Turnover
11.1%
Target: ≤12.5% annual
(estimated)
Revenue Growth YoY
-19.7%
Target: 10.0%
Payroll %
39.2%
Target: ≤36.0% (this week)
Weekly Sales
$6,661
Target: $12,500
QTD Sales
$64,289
Target: $62,500
Net New Clients (QTD)
-16
Target: +2
Employee Turnover
17.6%
Target: ≤12.5% annual
(estimated)
Revenue Growth YoY
+6.6%
Target: 10.0%
Payroll %
38.4%
Target: ≤36.0% (this week)
Weekly Sales
$19,620
Target: $12,500
QTD Sales
$216,248
Target: $62,500
Net New Clients (QTD)
-2
Target: +5
Employee Turnover
0.0%
Target: ≤12.5% annual
(estimated)
Revenue Growth YoY
-17.7%
Target: 10.0%
Payroll %
29.0%
Target: ≤36.0% (this week)
Weekly Sales
$6,718
Target: $12,500
QTD Sales
$90,689
Target: $62,500
Net New Clients (QTD)
-19
Target: +3
Employee Turnover
17.6%
Target: ≤12.5% annual
(estimated)
Growth & Profitability Levers
$ / Quarter
$15.67
Target: $16.50
Solo Jobs %
44.2%
Higher = more profitable
Avg Price / Job
$185.00
Revenue per cleaning
$ / FTE
$2,057
Revenue per full-time equivalent
$ / Quarter
$15.16
Target: $16.50
Solo Jobs %
30.8%
Higher = more profitable
Avg Price / Job
$205.45
Revenue per cleaning
$ / FTE
$1,748
Revenue per full-time equivalent
$ / Quarter
$14.70
Target: $16.50
Solo Jobs %
57.1%
Higher = more profitable
Avg Price / Job
$190.32
Revenue per cleaning
$ / FTE
$2,532
Revenue per full-time equivalent
$ / Quarter
$15.71
Target: $16.50
Solo Jobs %
40.2%
Higher = more profitable
Avg Price / Job
$175.18
Revenue per cleaning
$ / FTE
$1,846
Revenue per full-time equivalent
$ / Quarter
$18.16
Target: $16.50
Solo Jobs %
70.0%
Higher = more profitable
Avg Price / Job
$167.96
Revenue per cleaning
$ / FTE
$4,778
Revenue per full-time equivalent
Action Alerts · 17
K1 Revenue Growth YoY
URGENT York
York revenue growth at -19.7% YoY vs 10% target
At -19.7% vs 10% target. Need ~$2,192 more per week.
Why
~$2,192/wk behind pace to hit 10% YoY growth
16 customers not repriced in >12 months (~$125/wk potential uplift)
23 customers lost YTD (~$4,377/wk in lost recurring revenue)
Actions
Close 12 new recurring clients at $190 avg to close the gap
Send price-increase letters to 5 stale accounts starting with Kimberly Wood, Pat Matthews, Tom Ryscavage
URGENT Mechanicsburg
Mechanicsburg revenue growth at +6.6% YoY vs 10% target
At +6.6% vs 10% target. Need ~$626 more per week.
Why
~$626/wk behind pace to hit 10% YoY growth
42 customers not repriced in >12 months (~$335/wk potential uplift)
20 customers lost YTD (~$3,504/wk in lost recurring revenue)
Actions
Close 4 new recurring clients at $175 avg to close the gap
Send price-increase letters to 5 stale accounts starting with Erin Vieira, Kaitlin Klinger, Rushin Brahmbhatt
URGENT Lancaster
Lancaster revenue growth at -17.7% YoY vs 10% target
At -17.7% vs 10% target. Need ~$2,815 more per week.
Why
~$2,815/wk behind pace to hit 10% YoY growth
21 customers not repriced in >12 months (~$162/wk potential uplift)
25 customers lost YTD (~$4,199/wk in lost recurring revenue)
Actions
Close 17 new recurring clients at $168 avg to close the gap
Send price-increase letters to 5 stale accounts starting with Pat Donoghue, Kimmel Schaefer, Robert Kalenich
K2 Payroll %
URGENT Reading
Reading payroll at 40.2% of revenue vs ≤36% target
Payroll at 40.2% vs ≤36% target. Need $17,916/wk revenue at current wages to hit target.
Why
$6,450 wages on $16,025 revenue this week
21 customers with $/qtr below $14 (avg $10.18) — underpriced or slow teams. Examples: Vicki Manspeaker, M Gellrich, Bobbi Green
Actions
Add 10 new clients at $205 avg to bring payroll to 36%
Pull work orders for Vicki Manspeaker, M Gellrich, Bobbi Green — time the teams and reprice if scope warrants
Send price-increase letters to 5 stale accounts (~$347/wk uplift)
WATCH York
York payroll at 39.2% of revenue vs ≤36% target
Payroll at 39.2% vs ≤36% target. Need $7,252/wk revenue at current wages to hit target.
Why
$2,611 wages on $6,661 revenue this week
12 customers with $/qtr below $14 (avg $11.18) — underpriced or slow teams. Examples: Vickie Glatfelter, Paul Black, Barbara Nealon
Actions
Add 4 new clients at $190 avg to bring payroll to 36%
Pull work orders for Vickie Glatfelter, Paul Black, Barbara Nealon — time the teams and reprice if scope warrants
Send price-increase letters to 5 stale accounts (~$125/wk uplift)
WATCH Mechanicsburg
Mechanicsburg payroll at 38.4% of revenue vs ≤36% target
Payroll at 38.4% vs ≤36% target. Need $20,918/wk revenue at current wages to hit target.
Why
$7,530 wages on $19,620 revenue this week
37 customers with $/qtr below $14 (avg $11.25) — underpriced or slow teams. Examples: Niki Ubaldi, Judy Schaefer, Patricia Compton
Actions
Add 8 new clients at $175 avg to bring payroll to 36%
Pull work orders for Niki Ubaldi, Judy Schaefer, Patricia Compton — time the teams and reprice if scope warrants
Send price-increase letters to 5 stale accounts (~$335/wk uplift)
K3 Gross Sales
URGENT York
York revenue at $6,661/wk vs $12,500 target
$5,839/wk below weekly target.
Why
York at $6,661/wk vs $12,500 target — needs 30 more jobs at $190 avg price
Net -16 customers QTD (23 lost) — shrinking customer base drags revenue
Actions
Book 30 add-on or extra cleanings this week to close the $5,839 shortfall
Call the last 3 cancelled customers and offer a win-back cleaning
URGENT Lancaster
Lancaster revenue at $6,718/wk vs $12,500 target
$5,782/wk below weekly target.
Why
Lancaster at $6,718/wk vs $12,500 target — needs 34 more jobs at $168 avg price
Net -19 customers QTD (25 lost) — shrinking customer base drags revenue
Actions
Book 34 add-on or extra cleanings this week to close the $5,782 shortfall
Call the last 3 cancelled customers and offer a win-back cleaning
K5 Net New Clients (QTD)
URGENT Reading
Reading at +0 net new clients vs +3 target
+0 net new vs +3 target. Need 3 more this quarter.
Why
14 gained, 14 lost QTD — net +0 vs +3 target
50 pending leads in pipeline
Actions
Close 2 new recurring clients per week (2 weeks left, 3 still needed)
Call the last 3 cancelled customers this week to find the common exit reason
Follow up on 41 pending leads older than 7 days — convert or close them
URGENT York
York at -16 net new clients vs +2 target
-16 net new vs +2 target. Need 18 more this quarter.
Why
7 gained, 23 lost QTD — net -16 vs +2 target
28% of all system losses but only 15% of customer base
29 pending leads in pipeline
Actions
Close 9 new recurring clients per week (2 weeks left, 18 still needed)
Call the last 3 cancelled customers this week to find the common exit reason
Follow up on 20 pending leads older than 7 days — convert or close them
URGENT Mechanicsburg
Mechanicsburg at -2 net new clients vs +5 target
-2 net new vs +5 target. Need 7 more this quarter.
Why
18 gained, 20 lost QTD — net -2 vs +5 target
47 pending leads in pipeline
Actions
Close 4 new recurring clients per week (2 weeks left, 7 still needed)
Call the last 3 cancelled customers this week to find the common exit reason
Follow up on 36 pending leads older than 7 days — convert or close them
URGENT Lancaster
Lancaster at -19 net new clients vs +3 target
-19 net new vs +3 target. Need 22 more this quarter.
Why
6 gained, 25 lost QTD — net -19 vs +3 target
25 pending leads in pipeline
Actions
Close 11 new recurring clients per week (2 weeks left, 22 still needed)
Call the last 3 cancelled customers this week to find the common exit reason
Follow up on 19 pending leads older than 7 days — convert or close them
K6 Employee Turnover
URGENT York
York turnover at 17.6% vs ≤12% target
3 departed out of 17 employees YTD.
Why
3 employees departed out of 17 YTD
Actions
Schedule stay interviews with your 3 newest hires this week
Have a 1-on-1 with your longest-tenured cleaner this week to pulse-check morale
URGENT Lancaster
Lancaster turnover at 17.6% vs ≤12% target
3 departed out of 17 employees YTD.
Why
3 employees departed out of 17 YTD
Actions
Schedule stay interviews with your 3 newest hires this week
Have a 1-on-1 with your longest-tenured cleaner this week to pulse-check morale
DPQ $ / Quarter
OPTIMIZE Reading
Reading $/Quarter at $15.16 vs $16.50 target
$/Qtr at $15.16 vs $16.50 target ($1.34 gap).
Why
$15.16/qtr vs $16.50 target (31% solo rate)
21 customers with $/qtr below $14 (avg $10.18). Examples: Vicki Manspeaker, M Gellrich, Bobbi Green
46 two-person jobs this week — solo candidates would improve $/qtr
Actions
Pull work orders for Vicki Manspeaker, M Gellrich, Bobbi Green — time the teams and reprice if $/qtr is below scope value
Pick 3 of your 46 two-person jobs and trial them as solo next week
OPTIMIZE York
York $/Quarter at $14.70 vs $16.50 target
$/Qtr at $14.70 vs $16.50 target ($1.80 gap).
Why
$14.70/qtr vs $16.50 target (57% solo rate)
12 customers with $/qtr below $14 (avg $11.18). Examples: Vickie Glatfelter, Paul Black, Barbara Nealon
14 two-person jobs this week — solo candidates would improve $/qtr
Actions
Pull work orders for Vickie Glatfelter, Paul Black, Barbara Nealon — time the teams and reprice if $/qtr is below scope value
Pick 3 of your 14 two-person jobs and trial them as solo next week
OPTIMIZE Mechanicsburg
Mechanicsburg $/Quarter at $15.71 vs $16.50 target
$/Qtr at $15.71 vs $16.50 target ($0.79 gap).
Why
$15.71/qtr vs $16.50 target (40% solo rate)
37 customers with $/qtr below $14 (avg $11.25). Examples: Niki Ubaldi, Judy Schaefer, Patricia Compton
66 two-person jobs this week — solo candidates would improve $/qtr
Actions
Pull work orders for Niki Ubaldi, Judy Schaefer, Patricia Compton — time the teams and reprice if $/qtr is below scope value
Pick 3 of your 66 two-person jobs and trial them as solo next week
System KPIs
Revenue
$49,025 +2.5% WoW +0.0% YoY
265 jobs completed
Avg Price / Job
$185.00 -1.7%
44.2% solo jobs
$ / Quarter
$15.67 -4.1%
Target: $16.50
YTD Net New Customers
-33
+45 gained · 78 lost · 10.7% churn
Cleaners / FTEs
36 / 23.8
Utilization 0.66
Avg Hourly Wage
$17.11
Avg tips $32.76
Payroll % of Revenue
37.8%
$18,539 wages
Customer Base (BOY)
730
Active at start of 2026
Detailed Metrics — All Locations
Metric System ReadingYorkMechanicsburgLancaster
Operational
Revenue $49,025 $16,025$6,661$19,620$6,718
Jobs Completed 265 783511240
Avg Price / Job $185.00 $205.45$190.32$175.18$167.96
$ / Quarter $15.67 $15.16$14.70$15.71$18.16
Solo Jobs % 44.2% 30.8%57.1%40.2%70.0%
Customer (YTD)
Gained 45 147186
Lost 78 13221924
Churn % 10.7% 8.1%20.2%6.3%14.9%
Net New -33 +1-15-1-18
Sales (YTD)
Leads — eComm 336 846114348
Leads — Other 103 23204317
Close Rate — eComm 29.6% 45.2%21.1%28.3%22.2%
Close Rate — Other 54.8% 35.7%64.3%60.6%50.0%
Leads vs PY — eComm +26 +40+3-4-13
Leads vs PY — Other -36 -3-11-8-14
Employee
Cleaners 36 115164
FTEs 23.8 9.22.610.61.4
Utilization 0.66 0.830.530.660.35
Avg Wage ($/hr) $17.11 $16.86$16.40$17.72$16.25
Avg Tips $32.76 $28.12$25.00$42.50$16.25
Payroll Cost $18,539 $6,450$2,611$7,530$1,948
Payroll % Rev 37.8% 40.2%39.2%38.4%29.0%
Location Comparison
Reading
$16,025 +8.7% WoW +18.1% YoY
Operational
Jobs78
Avg Price$205.45
$/Quarter$15.16
Solo %30.8%
Customer
Net New+1
Churn8.1%
Employee
Staff11 / 9.2 FTE
Utilization0.83
Payroll %40.2%
York
$6,661 +5.0% WoW -19.7% YoY
Operational
Jobs35
Avg Price$190.32
$/Quarter$14.70
Solo %57.1%
Customer
Net New-15
Churn20.2%
Employee
Staff5 / 2.6 FTE
Utilization0.53
Payroll %39.2%
Mechanicsburg
$19,620 -1.0% WoW +6.6% YoY
Operational
Jobs112
Avg Price$175.18
$/Quarter$15.71
Solo %40.2%
Customer
Net New-1
Churn6.3%
Employee
Staff16 / 10.6 FTE
Utilization0.66
Payroll %38.4%
Lancaster
$6,718 -2.6% WoW -17.7% YoY
Operational
Jobs40
Avg Price$167.96
$/Quarter$18.16
Solo %70.0%
Customer
Net New-18
Churn14.9%
Employee
Staff4 / 1.4 FTE
Utilization0.35
Payroll %29.0%
Revenue · 12-Week Trend
12/22
$33,121
12/29
$40,595
01/05
$51,139
01/12
$51,172
01/19
$45,690
01/26
$41,880
02/02
$50,301
02/09
$47,802
02/16
$45,210
02/23
$43,537
03/02
$47,808
03/09
$49,025