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Weekly Action Brief
March 16 – March 22, 2026
Manager Bonus Scorecard · Q1 · $1,000 Possible
System
Reading
York
Mechanicsburg
Lancaster
Revenue Growth YoY
-0.3%
Target: 10.0%
Payroll %
41.3%
Target: ≤36.0% (this week)
Weekly Sales
$45,315
Target: $12,500
QTD Sales
$559,474
Target: $62,500
Net New Clients (QTD)
-38
Target: +13
Employee Turnover
11.3%
Target: ≤12.5% annual
(estimated)
Revenue Growth YoY
+19.8%
Target: 10.0%
Payroll %
43.3%
Target: ≤36.0% (this week)
Weekly Sales
$15,036
Target: $12,500
QTD Sales
$157,970
Target: $62,500
Net New Clients (QTD)
0
Target: +3
Employee Turnover
13.9%
Target: ≤12.5% annual
(estimated)
Revenue Growth YoY
-19.0%
Target: 10.0%
Payroll %
42.0%
Target: ≤36.0% (this week)
Weekly Sales
$6,746
Target: $12,500
QTD Sales
$71,035
Target: $62,500
Net New Clients (QTD)
-17
Target: +2
Employee Turnover
15.8%
Target: ≤12.5% annual
(estimated)
Revenue Growth YoY
+6.4%
Target: 10.0%
Payroll %
39.9%
Target: ≤36.0% (this week)
Weekly Sales
$19,184
Target: $12,500
QTD Sales
$235,432
Target: $62,500
Net New Clients (QTD)
-1
Target: +5
Employee Turnover
3.1%
Target: ≤12.5% annual
(estimated)
Revenue Growth YoY
-21.1%
Target: 10.0%
Payroll %
39.7%
Target: ≤36.0% (this week)
Weekly Sales
$4,348
Target: $12,500
QTD Sales
$95,037
Target: $62,500
Net New Clients (QTD)
-20
Target: +3
Employee Turnover
15.8%
Target: ≤12.5% annual
(estimated)
Growth & Profitability Levers
$ / Quarter
$15.77
Target: $16.50
Solo Jobs %
42.4%
Higher = more profitable
Avg Price / Job
$181.26
Revenue per cleaning
$ / FTE
$1,818
Revenue per full-time equivalent
$ / Quarter
$15.04
Target: $16.50
Solo Jobs %
18.9%
Higher = more profitable
Avg Price / Job
$203.19
Revenue per cleaning
$ / FTE
$1,605
Revenue per full-time equivalent
$ / Quarter
$14.73
Target: $16.50
Solo Jobs %
52.8%
Higher = more profitable
Avg Price / Job
$187.40
Revenue per cleaning
$ / FTE
$2,010
Revenue per full-time equivalent
$ / Quarter
$16.34
Target: $16.50
Solo Jobs %
47.8%
Higher = more profitable
Avg Price / Job
$166.82
Revenue per cleaning
$ / FTE
$1,775
Revenue per full-time equivalent
$ / Quarter
$17.97
Target: $16.50
Solo Jobs %
72.0%
Higher = more profitable
Avg Price / Job
$173.94
Revenue per cleaning
$ / FTE
$3,106
Revenue per full-time equivalent
Action Alerts · 15
K1 Revenue Growth YoY
WATCH York
York revenue trending up — +1.3% WoW while rebuilding (YoY at -19.0% vs 10% target)
Positive WoW momentum at +1.3%. Focus on repricing and retention while team stabilizes.
Why
~$2,141/wk behind pace to hit 10% YoY growth
15 customers not repriced in >12 months (~$124/wk potential uplift)
24 customers lost YTD (~$4,498/wk in lost recurring revenue)
Actions
Focus on retaining current clients and maximizing revenue per visit
Send price-increase letters to 5 stale accounts starting with Nancy Ausherman, Martha Channell, District Lodge 98 Machinist Union
WATCH Mechanicsburg
Mechanicsburg growing at +6.4% YoY — close the gap through pricing, not volume
Only $678/wk from target. Lowest avg price in system at $166.82 — repricing is the fastest lever.
Why
~$678/wk behind pace to hit 10% YoY growth
29 customers not repriced in >12 months (~$218/wk potential uplift)
23 customers lost YTD (~$3,837/wk in lost recurring revenue)
Actions
Reprice 5 stale accounts to close the $678/wk gap — repricing beats adding clients here
Send price-increase letters to 5 stale accounts starting with Merry Maids Camp Hill, Karen Feather, John Kennedy
WATCH Lancaster
Lancaster revenue down -35% WoW — rebuilding office, monitor for stabilization
Avg price improved +3.6% WoW to $173.94. Revenue drop driven by job count (25 vs 40 prior week). Focus on team stability.
Why
~$3,153/wk behind pace to hit 10% YoY growth
14 customers not repriced in >12 months (~$114/wk potential uplift)
26 customers lost YTD (~$4,522/wk in lost recurring revenue)
Actions
Prioritize filling schedule with existing clients before adding new ones
Send price-increase letters to 5 stale accounts starting with Sandy Verbin, Jan Hamby, Laura Buries
K2 Payroll %
URGENT Reading
Reading payroll at 43.3% of revenue vs ≤36% target
Payroll at 43.3% vs ≤36% target. Need $18,085/wk revenue at current wages to hit target.
Why
$6,511 wages on $15,036 revenue this week
28 customers with $/qtr below $14 (avg $11.43) — underpriced or slow teams. Examples: Mike Wunderly, Harriette Droke, Rachel Hogg
Actions
Add 16 new clients at $203 avg to bring payroll to 36%
Pull work orders for Mike Wunderly, Harriette Droke, Rachel Hogg — time the teams and reprice if scope warrants
Send price-increase letters to 5 stale accounts (~$264/wk uplift)
WATCH York
York payroll at 42.0% of revenue vs ≤36% target
Payroll at 42.0% vs ≤36% target. Need $7,875/wk revenue at current wages to hit target.
Why
$2,835 wages on $6,746 revenue this week
12 customers with $/qtr below $14 (avg $11.01) — underpriced or slow teams. Examples: Cheryl Weatherford, Melissa Cohen, Karen Panciera
Actions
Reprice 12 low-$/qtr customers to improve revenue per work order
Pull work orders for Cheryl Weatherford, Melissa Cohen, Karen Panciera — time the teams and reprice if scope warrants
Send price-increase letters to 5 stale accounts (~$124/wk uplift)
URGENT Mechanicsburg
Mechanicsburg payroll at 39.9% of revenue vs ≤36% target
Payroll at 39.9% vs ≤36% target. Need $21,254/wk revenue at current wages to hit target.
Why
$7,651 wages on $19,184 revenue this week
37 customers with $/qtr below $14 (avg $11.21) — underpriced or slow teams. Examples: Merry Maids Camp Hill, Maura Keller, Louise Havas
Actions
Add 13 new clients at $167 avg to bring payroll to 36%
Pull work orders for Merry Maids Camp Hill, Maura Keller, Louise Havas — time the teams and reprice if scope warrants
Send price-increase letters to 5 stale accounts (~$218/wk uplift)
WATCH Lancaster
Lancaster payroll at 39.7% of revenue vs ≤36% target
Payroll at 39.7% vs ≤36% target. Need $4,792/wk revenue at current wages to hit target.
Why
$1,725 wages on $4,348 revenue this week
4 customers with $/qtr below $14 (avg $10.28) — underpriced or slow teams. Examples: Jan Hamby, Jamie Hartz, Karen MCMullen
Actions
Reprice 4 low-$/qtr customers to improve revenue per work order
Pull work orders for Jan Hamby, Jamie Hartz, Karen MCMullen — time the teams and reprice if scope warrants
Send price-increase letters to 5 stale accounts (~$114/wk uplift)
Actions
Book 46 add-on or extra cleanings this week to close the $8,152 shortfall
Call the last 3 cancelled customers and offer a win-back cleaning
K5 Net New Clients (QTD)
URGENT Reading
Reading at +0 net new clients vs +3 target
+0 net new vs +3 target. Need 3 more this quarter.
Why
16 gained, 16 lost QTD — net +0 vs +3 target
54 pending leads in pipeline
Actions
Close 3 new recurring clients per week (1 weeks left, 3 still needed)
Call the last 3 cancelled customers this week to find the common exit reason
Follow up on 45 pending leads older than 7 days — convert or close them
Actions
Close 19 new recurring clients per week (1 weeks left, 19 still needed)
Call the last 3 cancelled customers this week to find the common exit reason
Follow up on 24 pending leads older than 7 days — convert or close them
URGENT Mechanicsburg
Mechanicsburg at -1 net new clients vs +5 target
-1 net new vs +5 target. Need 6 more this quarter.
Why
22 gained, 23 lost QTD — net -1 vs +5 target
55 pending leads in pipeline
Actions
Close 6 new recurring clients per week (1 weeks left, 6 still needed)
Call the last 3 cancelled customers this week to find the common exit reason
Follow up on 42 pending leads older than 7 days — convert or close them
Actions
Close 23 new recurring clients per week (1 weeks left, 23 still needed)
Call the last 3 cancelled customers this week to find the common exit reason
Follow up on 22 pending leads older than 7 days — convert or close them
K6 Employee Turnover
URGENT Reading
Reading turnover at 13.9% vs ≤12% target
5 departed out of 36 employees YTD.
Why
5 employees departed out of 36 YTD
Actions
Schedule stay interviews with your 3 newest hires this week
Have a 1-on-1 with your longest-tenured cleaner this week to pulse-check morale
WATCH York
York turnover at 15.8% vs ≤12% target — team rebuilding in progress
3 departed out of 19 employees YTD.
Why
3 employees departed out of 19 YTD
Actions
Schedule stay interviews with your 3 newest hires this week
Have a 1-on-1 with your longest-tenured cleaner this week to pulse-check morale
WATCH Lancaster
Lancaster turnover at 15.8% vs ≤12% target — team rebuilding in progress
3 departed out of 19 employees YTD.
Why
3 employees departed out of 19 YTD
Actions
Schedule stay interviews with your 3 newest hires this week
Have a 1-on-1 with your longest-tenured cleaner this week to pulse-check morale
DPQ $ / Quarter
OPTIMIZE Reading
Reading $/Quarter at $15.04 vs $16.50 target
$/Qtr at $15.04 vs $16.50 target ($1.46 gap).
Why
$15.04/qtr vs $16.50 target (19% solo rate)
28 customers with $/qtr below $14 (avg $11.43). Examples: Mike Wunderly, Harriette Droke, Rachel Hogg
47 two-person jobs this week — solo candidates would improve $/qtr
Actions
Pull work orders for Mike Wunderly, Harriette Droke, Rachel Hogg — time the teams and reprice if $/qtr is below scope value
Pick 3 of your 47 two-person jobs and trial them as solo next week
OPTIMIZE York
York $/Quarter at $14.73 vs $16.50 target
$/Qtr at $14.73 vs $16.50 target ($1.77 gap).
Why
$14.73/qtr vs $16.50 target (53% solo rate)
12 customers with $/qtr below $14 (avg $11.01). Examples: Cheryl Weatherford, Melissa Cohen, Karen Panciera
15 two-person jobs this week — solo candidates would improve $/qtr
Actions
Pull work orders for Cheryl Weatherford, Melissa Cohen, Karen Panciera — time the teams and reprice if $/qtr is below scope value
Pick 3 of your 15 two-person jobs and trial them as solo next week
OPTIMIZE Mechanicsburg
Mechanicsburg $/Quarter at $16.34 vs $16.50 target
$/Qtr at $16.34 vs $16.50 target ($0.16 gap).
Why
$16.34/qtr vs $16.50 target (48% solo rate)
37 customers with $/qtr below $14 (avg $11.21). Examples: Merry Maids Camp Hill, Maura Keller, Louise Havas
60 two-person jobs this week — solo candidates would improve $/qtr
Actions
Pull work orders for Merry Maids Camp Hill, Maura Keller, Louise Havas — time the teams and reprice if $/qtr is below scope value
Pick 3 of your 60 two-person jobs and trial them as solo next week
Actions
Pick 3 two-person jobs with experienced cleaners and trial them solo next week
System KPIs
Revenue
$45,315 -7.6% WoW -0.3% YoY
250 jobs completed
Avg Price / Job
$181.26 -2.0%
42.4% solo jobs
$ / Quarter
$15.77 +0.6%
Target: $16.50
YTD Net New Customers
-34
+51 gained · 85 lost · 11.6% churn
Cleaners / FTEs
39 / 24.9
Utilization 0.64
Avg Hourly Wage
$16.80
Avg tips $37.67
Payroll % of Revenue
41.3%
$18,722 wages
Customer Base (BOY)
730
Active at start of 2026
Detailed Metrics — All Locations
Metric System ReadingYorkMechanicsburgLancaster
Operational
Revenue $45,315 $15,036$6,746$19,184$4,348
Jobs Completed 250 743611525
Avg Price / Job $181.26 $203.19$187.40$166.82$173.94
$ / Quarter $15.77 $15.04$14.73$16.34$17.97
Solo Jobs % 42.4% 18.9%52.8%47.8%72.0%
Customer (YTD)
Gained 51 167226
Lost 85 15232225
Churn % 11.6% 9.4%21.1%7.3%15.5%
Net New -34 +1-160-19
Sales (YTD)
Leads — eComm 372 956615952
Leads — Other 112 24244717
Close Rate — eComm 30.0% 42.9%23.1%28.4%24.1%
Close Rate — Other 53.8% 40.0%62.5%57.1%50.0%
Leads vs PY — eComm +23 +44+3-3-21
Leads vs PY — Other -47 -7-14-6-20
Employee
Cleaners 39 126165
FTEs 24.9 9.43.410.81.4
Utilization 0.64 0.780.560.680.28
Avg Wage ($/hr) $16.80 $16.83$16.33$17.72$14.35
Avg Tips $37.67 $33.75$37.50$38.06$46.00
Payroll Cost $18,722 $6,511$2,835$7,651$1,725
Payroll % Rev 41.3% 43.3%42.0%39.9%39.7%
Location Comparison
Reading
$15,036 -6.2% WoW +19.8% YoY
Operational
Jobs74
Avg Price$203.19
$/Quarter$15.04
Solo %18.9%
Customer
Net New+1
Churn9.4%
Employee
Staff12 / 9.4 FTE
Utilization0.78
Payroll %43.3%
York
$6,746 +1.3% WoW -19.0% YoY
Operational
Jobs36
Avg Price$187.40
$/Quarter$14.73
Solo %52.8%
Customer
Net New-16
Churn21.1%
Employee
Staff6 / 3.4 FTE
Utilization0.56
Payroll %42.0%
Mechanicsburg
$19,184 -2.2% WoW +6.4% YoY
Operational
Jobs115
Avg Price$166.82
$/Quarter$16.34
Solo %47.8%
Customer
Net New0
Churn7.3%
Employee
Staff16 / 10.8 FTE
Utilization0.68
Payroll %39.9%
Lancaster
$4,348 -35.3% WoW -21.1% YoY
Operational
Jobs25
Avg Price$173.94
$/Quarter$17.97
Solo %72.0%
Customer
Net New-19
Churn15.5%
Employee
Staff5 / 1.4 FTE
Utilization0.28
Payroll %39.7%
Revenue · 12-Week Trend
12/29
$40,595
01/05
$51,139
01/12
$51,172
01/19
$45,690
01/26
$41,880
02/02
$50,301
02/09
$47,802
02/16
$45,210
02/23
$43,537
03/02
$47,808
03/09
$49,025
03/16
$45,315