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Weekly Action Brief
March 23 – March 29, 2026
Manager Bonus Scorecard · Q1 · $1,000 Possible
System
Reading
York
Mechanicsburg
Lancaster
Revenue Growth YoY
-0.8%
Target: 10.0%
Payroll %
39.3%
Target: ≤36.0% (this week)
Weekly Sales
$47,214
Target: $12,500
QTD Sales
$606,688
Target: $62,500
Net New Clients (QTD)
-41
Target: +13
Employee Turnover
35.5%
Target: ≤12.5% annual
(estimated)
Revenue Growth YoY
+20.9%
Target: 10.0%
Payroll %
41.7%
Target: ≤36.0% (this week)
Weekly Sales
$16,104
Target: $12,500
QTD Sales
$174,074
Target: $62,500
Net New Clients (QTD)
0
Target: +3
Employee Turnover
31.2%
Target: ≤12.5% annual
(estimated)
Revenue Growth YoY
-17.0%
Target: 10.0%
Payroll %
37.2%
Target: ≤36.0% (this week)
Weekly Sales
$6,849
Target: $12,500
QTD Sales
$77,884
Target: $62,500
Net New Clients (QTD)
-17
Target: +2
Employee Turnover
43.8%
Target: ≤12.5% annual
(estimated)
Revenue Growth YoY
+5.8%
Target: 10.0%
Payroll %
39.1%
Target: ≤36.0% (this week)
Weekly Sales
$19,216
Target: $12,500
QTD Sales
$254,649
Target: $62,500
Net New Clients (QTD)
-2
Target: +5
Employee Turnover
0.0%
Target: ≤12.5% annual
(estimated)
Revenue Growth YoY
-24.8%
Target: 10.0%
Payroll %
34.9%
Target: ≤36.0% (this week)
Weekly Sales
$5,045
Target: $12,500
QTD Sales
$100,082
Target: $62,500
Net New Clients (QTD)
-22
Target: +3
Employee Turnover
71.4%
Target: ≤12.5% annual
(estimated)
Growth & Profitability Levers
$ / Quarter
$15.63
Target: $16.50
Solo Jobs %
41.5%
Higher = more profitable
Avg Price / Job
$183.00
Revenue per cleaning
$ / FTE
$1,951
Revenue per full-time equivalent
$ / Quarter
$15.06
Target: $16.50
Solo Jobs %
34.6%
Higher = more profitable
Avg Price / Job
$206.46
Revenue per cleaning
$ / FTE
$1,720
Revenue per full-time equivalent
$ / Quarter
$16.96
Target: $16.50
Solo Jobs %
45.9%
Higher = more profitable
Avg Price / Job
$185.10
Revenue per cleaning
$ / FTE
$2,519
Revenue per full-time equivalent
$ / Quarter
$15.84
Target: $16.50
Solo Jobs %
41.2%
Higher = more profitable
Avg Price / Job
$168.57
Revenue per cleaning
$ / FTE
$1,813
Revenue per full-time equivalent
$ / Quarter
$15.10
Target: $16.50
Solo Jobs %
55.2%
Higher = more profitable
Avg Price / Job
$173.95
Revenue per cleaning
$ / FTE
$3,322
Revenue per full-time equivalent
Action Alerts · 19
K1 Revenue Growth YoY
URGENT York
York revenue growth at -17.0% YoY vs 10% target
At -17.0% vs 10% target. Need ~$1,967 more per week.
Why
~$1,967/wk behind pace to hit 10% YoY growth
15 customers not repriced in >12 months (~$121/wk potential uplift)
26 customers lost YTD (~$4,813/wk in lost recurring revenue)
Actions
Close 11 new recurring clients at $185 avg to close the gap
Send price-increase letters to 5 stale accounts starting with Thelma J Martin, Joni Crumling, Debbie & Russell Burton
URGENT Mechanicsburg
Mechanicsburg revenue growth at +5.8% YoY vs 10% target
At +5.8% vs 10% target. Need ~$795 more per week.
Why
~$795/wk behind pace to hit 10% YoY growth
14 customers not repriced in >12 months (~$109/wk potential uplift)
26 customers lost YTD (~$4,383/wk in lost recurring revenue)
Actions
Close 5 new recurring clients at $169 avg to close the gap
Send price-increase letters to 5 stale accounts starting with Thomas Jablonski, Millie and Bob Best, Maureen Burd
URGENT Lancaster
Lancaster revenue growth at -24.8% YoY vs 10% target
At -24.8% vs 10% target. Need ~$3,596 more per week.
Why
~$3,596/wk behind pace to hit 10% YoY growth
15 customers not repriced in >12 months (~$123/wk potential uplift)
28 customers lost YTD (~$4,871/wk in lost recurring revenue)
Actions
Close 21 new recurring clients at $174 avg to close the gap
Send price-increase letters to 5 stale accounts starting with Eileen Kontra, Blaine Starr, Ravi Thomas
K2 Payroll %
URGENT Reading
Reading payroll at 41.7% of revenue vs ≤36% target
Payroll at 41.7% vs ≤36% target. Need $18,655/wk revenue at current wages to hit target.
Why
$6,716 wages on $16,104 revenue this week
30 customers with $/qtr below $14 (avg $10.23) — underpriced or slow teams. Examples: Aileen Stevens, Steve Burkett, John Schroeder
Actions
Add 13 new clients at $206 avg to bring payroll to 36%
Pull work orders for Aileen Stevens, Steve Burkett, John Schroeder — time the teams and reprice if scope warrants
Send price-increase letters to 5 stale accounts (~$349/wk uplift)
WATCH York
York payroll at 37.2% of revenue vs ≤36% target
Payroll at 37.2% vs ≤36% target. Need $7,074/wk revenue at current wages to hit target.
Why
$2,547 wages on $6,849 revenue this week
9 customers with $/qtr below $14 (avg $11.79) — underpriced or slow teams. Examples: Minh Snyder, walter beck, Dan Oberdick
Actions
Add 2 new clients at $185 avg to bring payroll to 36%
Pull work orders for Minh Snyder, walter beck, Dan Oberdick — time the teams and reprice if scope warrants
Send price-increase letters to 5 stale accounts (~$121/wk uplift)
WATCH Mechanicsburg
Mechanicsburg payroll at 39.1% of revenue vs ≤36% target
Payroll at 39.1% vs ≤36% target. Need $20,864/wk revenue at current wages to hit target.
Why
$7,511 wages on $19,216 revenue this week
35 customers with $/qtr below $14 (avg $11.34) — underpriced or slow teams. Examples: Joe Coyne, Nyja Chambers, Rushin Brahmbhatt
Actions
Add 10 new clients at $169 avg to bring payroll to 36%
Pull work orders for Joe Coyne, Nyja Chambers, Rushin Brahmbhatt — time the teams and reprice if scope warrants
Send price-increase letters to 5 stale accounts (~$109/wk uplift)
K3 Gross Sales
URGENT York
York revenue at $6,849/wk vs $12,500 target
$5,651/wk below weekly target.
Why
York at $6,849/wk vs $12,500 target — needs 30 more jobs at $185 avg price
Net -17 customers QTD (26 lost) — shrinking customer base drags revenue
Actions
Book 30 add-on or extra cleanings this week to close the $5,651 shortfall
Call the last 3 cancelled customers and offer a win-back cleaning
URGENT Lancaster
Lancaster revenue at $5,045/wk vs $12,500 target
$7,455/wk below weekly target.
Why
Lancaster at $5,045/wk vs $12,500 target — needs 42 more jobs at $174 avg price
Net -22 customers QTD (28 lost) — shrinking customer base drags revenue
Actions
Book 42 add-on or extra cleanings this week to close the $7,455 shortfall
Call the last 3 cancelled customers and offer a win-back cleaning
K5 Net New Clients (QTD)
URGENT Reading
Reading at +0 net new clients vs +3 target
+0 net new vs +3 target. Need 3 more this quarter.
Why
18 gained, 18 lost QTD — net +0 vs +3 target
58 pending leads in pipeline
Actions
Close 3 new recurring clients per week (1 weeks left, 3 still needed)
Call the last 3 cancelled customers this week to find the common exit reason
Follow up on 51 pending leads older than 7 days — convert or close them
URGENT York
York at -17 net new clients vs +2 target
-17 net new vs +2 target. Need 19 more this quarter.
Why
9 gained, 26 lost QTD — net -17 vs +2 target
27% of all system losses but only 15% of customer base
38 pending leads in pipeline
Actions
Close 19 new recurring clients per week (1 weeks left, 19 still needed)
Call the last 3 cancelled customers this week to find the common exit reason
Follow up on 29 pending leads older than 7 days — convert or close them
URGENT Mechanicsburg
Mechanicsburg at -2 net new clients vs +5 target
-2 net new vs +5 target. Need 7 more this quarter.
Why
24 gained, 26 lost QTD — net -2 vs +5 target
63 pending leads in pipeline
Actions
Close 7 new recurring clients per week (1 weeks left, 7 still needed)
Call the last 3 cancelled customers this week to find the common exit reason
Follow up on 49 pending leads older than 7 days — convert or close them
URGENT Lancaster
Lancaster at -22 net new clients vs +3 target
-22 net new vs +3 target. Need 25 more this quarter.
Why
6 gained, 28 lost QTD — net -22 vs +3 target
28 pending leads in pipeline
Actions
Close 25 new recurring clients per week (1 weeks left, 25 still needed)
Call the last 3 cancelled customers this week to find the common exit reason
Follow up on 25 pending leads older than 7 days — convert or close them
K6 Employee Turnover
URGENT Reading
Reading turnover at 25.0% vs ≤12% target
4 departed out of 16 employees YTD.
Why
4 employees departed out of 16 YTD
Actions
Schedule stay interviews with your 3 newest hires this week
Have a 1-on-1 with your longest-tenured cleaner this week to pulse-check morale
URGENT York
York turnover at 46.2% vs ≤12% target
6 departed out of 13 employees YTD.
Why
6 employees departed out of 13 YTD
Actions
Schedule stay interviews with your 3 newest hires this week
Have a 1-on-1 with your longest-tenured cleaner this week to pulse-check morale
URGENT Lancaster
Lancaster turnover at 71.4% vs ≤12% target
10 departed out of 14 employees YTD.
Why
10 employees departed out of 14 YTD
Actions
Schedule stay interviews with your 3 newest hires this week
Have a 1-on-1 with your longest-tenured cleaner this week to pulse-check morale
AVG_PRICE Avg Price / Job
WATCH York
York avg price declining 3+ weeks ($185)
Dropped $13/job over 3 weeks.
Why
Declined 3+ consecutive weeks ($198 → $185)
15 stale-priced accounts — repricing at ~5% adds ~$121/wk
Actions
Audit this week's quotes — flag any priced below $185 and follow up with the estimator
Send price-increase letters to 15 stale accounts this week
DPQ $ / Quarter
OPTIMIZE Reading
Reading $/Quarter at $15.06 vs $16.50 target
$/Qtr at $15.06 vs $16.50 target ($1.44 gap).
Why
$15.06/qtr vs $16.50 target (35% solo rate)
30 customers with $/qtr below $14 (avg $10.23). Examples: Aileen Stevens, Steve Burkett, John Schroeder
47 two-person jobs this week — solo candidates would improve $/qtr
Actions
Pull work orders for Aileen Stevens, Steve Burkett, John Schroeder — time the teams and reprice if $/qtr is below scope value
Pick 3 of your 47 two-person jobs and trial them as solo next week
OPTIMIZE Mechanicsburg
Mechanicsburg $/Quarter at $15.84 vs $16.50 target
$/Qtr at $15.84 vs $16.50 target ($0.66 gap).
Why
$15.84/qtr vs $16.50 target (41% solo rate)
35 customers with $/qtr below $14 (avg $11.34). Examples: Joe Coyne, Nyja Chambers, Rushin Brahmbhatt
67 two-person jobs this week — solo candidates would improve $/qtr
Actions
Pull work orders for Joe Coyne, Nyja Chambers, Rushin Brahmbhatt — time the teams and reprice if $/qtr is below scope value
Pick 3 of your 67 two-person jobs and trial them as solo next week
OPTIMIZE Lancaster
Lancaster $/Quarter at $15.10 vs $16.50 target
$/Qtr at $15.10 vs $16.50 target ($1.40 gap).
Why
$15.10/qtr vs $16.50 target (55% solo rate)
11 customers with $/qtr below $14 (avg $9.84). Examples: Jody Spellman, Spenser Henry, Wendy Del Terzo
7 two-person jobs this week — solo candidates would improve $/qtr
Actions
Pull work orders for Jody Spellman, Spenser Henry, Wendy Del Terzo — time the teams and reprice if $/qtr is below scope value
Pick 3 of your 7 two-person jobs and trial them as solo next week
System KPIs
Revenue
$47,214 +4.2% WoW -0.8% YoY
258 jobs completed
Avg Price / Job
$183.00 +1.0%
41.5% solo jobs
$ / Quarter
$15.63 -0.9%
Target: $16.50
YTD Net New Customers
-37
+57 gained · 94 lost · 12.9% churn
Cleaners / FTEs
39 / 24.2
Utilization 0.62
Avg Hourly Wage
$16.80
Avg tips $27.31
Payroll % of Revenue
39.3%
$18,536 wages
Customer Base (BOY)
730
Active at start of 2026
Detailed Metrics — All Locations
Metric System ReadingYorkMechanicsburgLancaster
Operational
Revenue $47,214 $16,104$6,849$19,216$5,045
Jobs Completed 258 783711429
Avg Price / Job $183.00 $206.46$185.10$168.57$173.95
$ / Quarter $15.63 $15.06$16.96$15.84$15.10
Solo Jobs % 41.5% 34.6%45.9%41.2%55.2%
Customer (YTD)
Gained 57 189246
Lost 94 17252527
Churn % 12.9% 10.6%22.9%8.3%16.8%
Net New -37 +1-16-1-21
Sales (YTD)
Leads — eComm 394 996917353
Leads — Other 123 28255218
Close Rate — eComm 29.8% 45.1%23.1%27.2%23.3%
Close Rate — Other 51.8% 41.2%58.8%54.1%50.0%
Leads vs PY — eComm +8 +43-5-4-26
Leads vs PY — Other -44 -3-16-5-20
Employee
Cleaners 39 127164
FTEs 24.2 9.42.710.61.5
Utilization 0.62 0.780.390.660.38
Avg Wage ($/hr) $16.80 $16.83$14.96$17.72$16.25
Avg Tips $27.31 $22.92$12.14$38.44$22.50
Payroll Cost $18,536 $6,716$2,547$7,511$1,763
Payroll % Rev 39.3% 41.7%37.2%39.1%34.9%
Location Comparison
Reading
$16,104 +7.1% WoW +20.9% YoY
Operational
Jobs78
Avg Price$206.46
$/Quarter$15.06
Solo %34.6%
Customer
Net New+1
Churn10.6%
Employee
Staff12 / 9.4 FTE
Utilization0.78
Payroll %41.7%
York
$6,849 +1.5% WoW -17.0% YoY
Operational
Jobs37
Avg Price$185.10
$/Quarter$16.96
Solo %45.9%
Customer
Net New-16
Churn22.9%
Employee
Staff7 / 2.7 FTE
Utilization0.39
Payroll %37.2%
Mechanicsburg
$19,216 +0.2% WoW +5.8% YoY
Operational
Jobs114
Avg Price$168.57
$/Quarter$15.84
Solo %41.2%
Customer
Net New-1
Churn8.3%
Employee
Staff16 / 10.6 FTE
Utilization0.66
Payroll %39.1%
Lancaster
$5,045 +16.0% WoW -24.8% YoY
Operational
Jobs29
Avg Price$173.95
$/Quarter$15.10
Solo %55.2%
Customer
Net New-21
Churn16.8%
Employee
Staff4 / 1.5 FTE
Utilization0.38
Payroll %34.9%
Revenue · 12-Week Trend
01/05
$51,139
01/12
$51,172
01/19
$45,690
01/26
$41,880
02/02
$50,301
02/09
$47,802
02/16
$45,210
02/23
$43,537
03/02
$47,808
03/09
$49,025
03/16
$45,315
03/23
$47,214