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Weekly Action Brief
April 06 – April 12, 2026
Manager Bonus Scorecard · Q2 · $1,000 Possible
System
Reading
York
Mechanicsburg
Lancaster
Revenue Growth YoY
-1.1%
Target: 10.0%
Payroll %
38.8%
Target: ≤36.0% (this week)
Weekly Sales
$47,935
Target: $12,500
QTD Sales
$95,394
Target: $62,500
Net New Clients (QTD)
+3
Target: +13
Employee Turnover
38.1%
Target: ≤12.5% annual
(estimated)
Revenue Growth YoY
+22.2%
Target: 10.0%
Payroll %
40.5%
Target: ≤36.0% (this week)
Weekly Sales
$15,865
Target: $12,500
QTD Sales
$31,275
Target: $62,500
Net New Clients (QTD)
+4
Target: +3
Employee Turnover
29.4%
Target: ≤12.5% annual
(estimated)
Revenue Growth YoY
-18.6%
Target: 10.0%
Payroll %
43.5%
Target: ≤36.0% (this week)
Weekly Sales
$6,194
Target: $12,500
QTD Sales
$12,261
Target: $62,500
Net New Clients (QTD)
-2
Target: +2
Employee Turnover
57.1%
Target: ≤12.5% annual
(estimated)
Revenue Growth YoY
+6.3%
Target: 10.0%
Payroll %
36.0%
Target: ≤36.0% (this week)
Weekly Sales
$19,638
Target: $12,500
QTD Sales
$41,254
Target: $62,500
Net New Clients (QTD)
+1
Target: +5
Employee Turnover
0.0%
Target: ≤12.5% annual
(estimated)
Revenue Growth YoY
-27.8%
Target: 10.0%
Payroll %
39.1%
Target: ≤36.0% (this week)
Weekly Sales
$6,238
Target: $12,500
QTD Sales
$10,604
Target: $62,500
Net New Clients (QTD)
0
Target: +3
Employee Turnover
68.8%
Target: ≤12.5% annual
(estimated)
Growth & Profitability Levers
$ / Quarter
$15.32
Target: $16.50
Solo Jobs %
46.1%
Higher = more profitable
Avg Price / Job
$188.72
Revenue per cleaning
$ / FTE
$1,894
Revenue per full-time equivalent
$ / Quarter
$14.31
Target: $16.50
Solo Jobs %
45.9%
Higher = more profitable
Avg Price / Job
$214.39
Revenue per cleaning
$ / FTE
$1,751
Revenue per full-time equivalent
$ / Quarter
$13.32
Target: $16.50
Solo Jobs %
25.7%
Higher = more profitable
Avg Price / Job
$176.98
Revenue per cleaning
$ / FTE
$2,035
Revenue per full-time equivalent
$ / Quarter
$17.14
Target: $16.50
Solo Jobs %
45.9%
Higher = more profitable
Avg Price / Job
$176.92
Revenue per cleaning
$ / FTE
$1,970
Revenue per full-time equivalent
$ / Quarter
$15.29
Target: $16.50
Solo Jobs %
67.6%
Higher = more profitable
Avg Price / Job
$183.46
Revenue per cleaning
$ / FTE
$1,927
Revenue per full-time equivalent
Action Alerts · 19
K1 Revenue Growth YoY
URGENT York
York revenue growth at -18.6% YoY vs 10% target
At -18.6% vs 10% target. Need ~$2,128 more per week.
Why
~$2,128/wk behind pace to hit 10% YoY growth
16 customers not repriced in >12 months (~$126/wk potential uplift)
30 customers lost YTD (~$5,309/wk in lost recurring revenue)
Actions
Close 13 new recurring clients at $177 avg to close the gap
Send price-increase letters to 5 stale accounts starting with Joni Crumling, Thelma J Martin, Charmian Noel
URGENT Mechanicsburg
Mechanicsburg revenue growth at +6.3% YoY vs 10% target
At +6.3% vs 10% target. Need ~$684 more per week.
Why
~$684/wk behind pace to hit 10% YoY growth
17 customers not repriced in >12 months (~$138/wk potential uplift)
30 customers lost YTD (~$5,307/wk in lost recurring revenue)
Actions
Close 4 new recurring clients at $177 avg to close the gap
Send price-increase letters to 5 stale accounts starting with Pat Woods, Carol Smith, Beverly Stodghill
URGENT Lancaster
Lancaster revenue growth at -27.8% YoY vs 10% target
At -27.8% vs 10% target. Need ~$3,899 more per week.
Why
~$3,899/wk behind pace to hit 10% YoY growth
19 customers not repriced in >12 months (~$167/wk potential uplift)
29 customers lost YTD (~$5,320/wk in lost recurring revenue)
Actions
Close 22 new recurring clients at $183 avg to close the gap
Send price-increase letters to 5 stale accounts starting with Eileen Kontra, Barry Nussbaum Equip., Joseph Irwin
K2 Payroll %
URGENT Reading
Reading payroll at 40.5% of revenue vs ≤36% target
Payroll at 40.5% vs ≤36% target. Need $17,852/wk revenue at current wages to hit target.
Why
$6,427 wages on $15,865 revenue this week
30 customers with $/qtr below $14 (avg $10.22) — underpriced or slow teams. Examples: John Ford, Aileen Stevens, renee wagner
Actions
Add 10 new clients at $214 avg to bring payroll to 36%
Pull work orders for John Ford, Aileen Stevens, renee wagner — time the teams and reprice if scope warrants
Send price-increase letters to 5 stale accounts (~$292/wk uplift)
URGENT York
York payroll at 43.5% of revenue vs ≤36% target
Payroll at 43.5% vs ≤36% target. Need $7,479/wk revenue at current wages to hit target.
Why
$2,692 wages on $6,194 revenue this week
16 customers with $/qtr below $14 (avg $10.96) — underpriced or slow teams. Examples: Barbara Nealon, Pat Matthews, Minh Snyder
Actions
Add 8 new clients at $177 avg to bring payroll to 36%
Pull work orders for Barbara Nealon, Pat Matthews, Minh Snyder — time the teams and reprice if scope warrants
Send price-increase letters to 5 stale accounts (~$126/wk uplift)
WATCH Lancaster
Lancaster payroll at 39.1% of revenue vs ≤36% target
Payroll at 39.1% vs ≤36% target. Need $6,771/wk revenue at current wages to hit target.
Why
$2,437 wages on $6,238 revenue this week
13 customers with $/qtr below $14 (avg $11.31) — underpriced or slow teams. Examples: Jody Spellman, Ellie Williams, Marcia Pangburn
Actions
Add 3 new clients at $183 avg to bring payroll to 36%
Pull work orders for Jody Spellman, Ellie Williams, Marcia Pangburn — time the teams and reprice if scope warrants
Send price-increase letters to 5 stale accounts (~$167/wk uplift)
K3 Gross Sales
URGENT York
York revenue at $6,194/wk vs $12,500 target
$6,306/wk below weekly target. QTD at $12,261 vs $62,500 target.
Why
York at $6,194/wk vs $12,500 target — needs 35 more jobs at $177 avg price
Net -2 customers QTD (4 lost) — shrinking customer base drags revenue
Actions
Book 35 add-on or extra cleanings this week to close the $6,306 shortfall
Call the last 3 cancelled customers and offer a win-back cleaning
URGENT Lancaster
Lancaster revenue at $6,238/wk vs $12,500 target
$6,262/wk below weekly target. QTD at $10,604 vs $62,500 target.
Why
Lancaster at $6,238/wk vs $12,500 target — needs 34 more jobs at $183 avg price
Actions
Book 34 add-on or extra cleanings this week to close the $6,262 shortfall
K5 Net New Clients (QTD)
URGENT York
York at -2 net new clients vs +2 target
-2 net new vs +2 target. Need 4 more this quarter.
Why
2 gained, 4 lost QTD — net -2 vs +2 target
31% of all system losses but only 15% of customer base
51 pending leads in pipeline
Actions
Close 1 new recurring clients per week (11 weeks left, 4 still needed)
Call the last 3 cancelled customers this week to find the common exit reason
Follow up on 42 pending leads older than 7 days — convert or close them
URGENT Mechanicsburg
Mechanicsburg at +1 net new clients vs +5 target
+1 net new vs +5 target. Need 4 more this quarter.
Why
5 gained, 4 lost QTD — net +1 vs +5 target
73 pending leads in pipeline
Actions
Close 1 new recurring clients per week (11 weeks left, 4 still needed)
Call the last 3 cancelled customers this week to find the common exit reason
Follow up on 65 pending leads older than 7 days — convert or close them
URGENT Lancaster
Lancaster at +0 net new clients vs +3 target
+0 net new vs +3 target. Need 3 more this quarter.
Why
1 gained, 1 lost QTD — net +0 vs +3 target
33 pending leads in pipeline
Actions
Close 1 new recurring clients per week (11 weeks left, 3 still needed)
Follow up on 29 pending leads older than 7 days — convert or close them
K6 Employee Turnover
URGENT Reading
Reading turnover at 29.4% vs ≤12% target
5 departed out of 17 employees YTD.
Why
5 employees departed out of 17 YTD
Actions
Schedule stay interviews with your 3 newest hires this week
Have a 1-on-1 with your longest-tenured cleaner this week to pulse-check morale
URGENT York
York turnover at 57.1% vs ≤12% target
8 departed out of 14 employees YTD.
Why
8 employees departed out of 14 YTD
Actions
Schedule stay interviews with your 3 newest hires this week
Have a 1-on-1 with your longest-tenured cleaner this week to pulse-check morale
URGENT Lancaster
Lancaster turnover at 68.8% vs ≤12% target
11 departed out of 16 employees YTD.
Why
11 employees departed out of 16 YTD
Actions
Schedule stay interviews with your 3 newest hires this week
Have a 1-on-1 with your longest-tenured cleaner this week to pulse-check morale
AVG_PRICE Avg Price / Job
WATCH York
York avg price declining 3+ weeks ($177)
Dropped $10/job over 3 weeks.
Why
Declined 3+ consecutive weeks ($187 → $177)
16 stale-priced accounts — repricing at ~5% adds ~$126/wk
Actions
Audit this week's quotes — flag any priced below $177 and follow up with the estimator
Send price-increase letters to 16 stale accounts this week
DPQ $ / Quarter
OPTIMIZE Reading
Reading $/Quarter at $14.31 vs $16.50 target
$/Qtr at $14.31 vs $16.50 target ($2.19 gap).
Why
$14.31/qtr vs $16.50 target (46% solo rate)
30 customers with $/qtr below $14 (avg $10.22). Examples: John Ford, Aileen Stevens, renee wagner
34 two-person jobs this week — solo candidates would improve $/qtr
Actions
Pull work orders for John Ford, Aileen Stevens, renee wagner — time the teams and reprice if $/qtr is below scope value
Pick 3 of your 34 two-person jobs and trial them as solo next week
OPTIMIZE York
York $/Quarter at $13.32 vs $16.50 target
$/Qtr at $13.32 vs $16.50 target ($3.18 gap).
Why
$13.32/qtr vs $16.50 target (26% solo rate)
16 customers with $/qtr below $14 (avg $10.96). Examples: Barbara Nealon, Pat Matthews, Minh Snyder
25 two-person jobs this week — solo candidates would improve $/qtr
Actions
Pull work orders for Barbara Nealon, Pat Matthews, Minh Snyder — time the teams and reprice if $/qtr is below scope value
Pick 3 of your 25 two-person jobs and trial them as solo next week
OPTIMIZE Lancaster
Lancaster $/Quarter at $15.29 vs $16.50 target
$/Qtr at $15.29 vs $16.50 target ($1.21 gap).
Why
$15.29/qtr vs $16.50 target (68% solo rate)
13 customers with $/qtr below $14 (avg $11.31). Examples: Jody Spellman, Ellie Williams, Marcia Pangburn
8 two-person jobs this week — solo candidates would improve $/qtr
Actions
Pull work orders for Jody Spellman, Ellie Williams, Marcia Pangburn — time the teams and reprice if $/qtr is below scope value
Pick 3 of your 8 two-person jobs and trial them as solo next week
SOLO Solo Jobs %
OPTIMIZE York
York solo rate at 26% vs system avg 46%
Low solo rate drags $/Quarter and increases payroll %.
Why
Solo rate at 26% vs 46% system average
Actions
Pick 3 two-person jobs with experienced cleaners and trial them solo next week
System KPIs
Revenue
$47,935 +1.0% WoW -1.1% YoY
254 jobs completed
Avg Price / Job
$188.72 +1.8%
46.1% solo jobs
$ / Quarter
$15.32 -7.2%
Target: $16.50
YTD Net New Customers
-34
+73 gained · 107 lost · 14.7% churn
Cleaners / FTEs
39 / 25.3
Utilization 0.65
Avg Hourly Wage
$17.18
Avg tips $24.74
Payroll % of Revenue
38.8%
$18,619 wages
Customer Base (BOY)
730
Active at start of 2026
Detailed Metrics — All Locations
Metric System ReadingYorkMechanicsburgLancaster
Operational
Revenue $47,935 $15,865$6,194$19,638$6,238
Jobs Completed 254 743511134
Avg Price / Job $188.72 $214.39$176.98$176.92$183.46
$ / Quarter $15.32 $14.31$13.32$17.14$15.29
Solo Jobs % 46.1% 45.9%25.7%45.9%67.6%
Customer (YTD)
Gained 73 2611297
Lost 107 21292928
Churn % 14.7% 13.1%26.6%9.7%17.4%
Net New -34 +5-180-21
Sales (YTD)
Leads — eComm 469 1199219959
Leads — Other 150 42296019
Close Rate — eComm 29.5% 47.4%26.0%25.2%22.6%
Close Rate — Other 56.3% 55.6%65.0%53.5%53.8%
Leads vs PY — eComm +4 +52+2-19-31
Leads vs PY — Other -51 -4-20-4-23
Employee
Cleaners 39 126165
FTEs 25.3 9.13.010.03.2
Utilization 0.65 0.760.510.620.65
Avg Wage ($/hr) $17.18 $16.79$16.42$17.72$17.30
Avg Tips $24.74 $20.00$18.33$34.06$14.00
Payroll Cost $18,619 $6,427$2,692$7,062$2,437
Payroll % Rev 38.8% 40.5%43.5%36.0%39.1%
Location Comparison
Reading
$15,865 +3.0% WoW +22.2% YoY
Operational
Jobs74
Avg Price$214.39
$/Quarter$14.31
Solo %45.9%
Customer
Net New+5
Churn13.1%
Employee
Staff12 / 9.1 FTE
Utilization0.76
Payroll %40.5%
York
$6,194 +2.1% WoW -18.6% YoY
Operational
Jobs35
Avg Price$176.98
$/Quarter$13.32
Solo %25.7%
Customer
Net New-18
Churn26.6%
Employee
Staff6 / 3.0 FTE
Utilization0.51
Payroll %43.5%
Mechanicsburg
$19,638 -9.2% WoW +6.3% YoY
Operational
Jobs111
Avg Price$176.92
$/Quarter$17.14
Solo %45.9%
Customer
Net New0
Churn9.7%
Employee
Staff16 / 10.0 FTE
Utilization0.62
Payroll %36.0%
Lancaster
$6,238 +42.9% WoW -27.8% YoY
Operational
Jobs34
Avg Price$183.46
$/Quarter$15.29
Solo %67.6%
Customer
Net New-21
Churn17.4%
Employee
Staff5 / 3.2 FTE
Utilization0.65
Payroll %39.1%
Revenue · 12-Week Trend
01/19
$45,690
01/26
$41,880
02/02
$50,301
02/09
$47,802
02/16
$45,210
02/23
$43,537
03/02
$47,808
03/09
$49,025
03/16
$45,315
03/23
$47,214
03/30
$47,459
04/06
$47,935