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Manager Scorecard
September 21 – September 27, 2026
KPI Scorecard · Q3
System
Reading Polish
York Scrub
Mechanicsburg Polish
Lancaster Scrub
Office Tier Earned Max
Reading Polish $750 $1000
York Scrub $500 $750
Mechanicsburg Polish $538 $1000
Lancaster Scrub $500 $750
Total $2288 $3500
Polish Growth $1000/qtr max
P1 · Weekly Revenue
$23,156
Target: $14,500
11/12 wks · $212 / $250
7/6 $17,758 7/13 $16,702 7/20 $15,382 7/27 $25,282 8/3 $21,733 8/10 $18,704 8/17 $16,774 8/24 $22,257 8/31 $23,847 9/7 $17,615 9/14 $13,957 9/21 $23,156
11 of 12 weeks hit · earning $212 · * Labor Day — reduced target
P2 · Net New Customers (QTD)
+88
Target: +4
+$250
P3 · Avg Price / Clean
$209
Target: $210
8/12 wks · $154 / $250
7/6 $231 7/13 $209 7/20 $211 7/27 $218 8/3 $207 8/10 $217 8/17 $233 8/24 $208 8/31 $215 9/7 $210 9/14 $225 9/21 $209
8 of 12 weeks hit · earning $154
P4 · Production % of Revenue
28.3%
Target: ≤37%
7/12 wks · $135 / $250
7/6 37.9% 7/13 39.3% 7/20 40.6% 7/27 32.2% 8/3 30.4% 8/10 33.0% 8/17 38.8% 8/24 31.6% 8/31 31.3% 9/7 30.5% 9/14 44.9% 9/21 28.3%
7 of 12 weeks hit · earning $135
Advance to Shine (must hit targets for two consecutive quarters)
Not yet — every target has to be hit 2 quarters running
Target Q2 FY26 This quarter needs
Revenue Growth ≥ 7%
not counting Lancaster clients on loan
 ✓ +27.9% ≥ $187,910 for the quarter (~$14,455/wk)
Customer Growth ≥ 5%
not counting Lancaster clients on loan
 ✓ +8.6% ≥ 177 active customers at quarter end (last year 168)
Price Growth ≥ 3%
not counting Lancaster clients on loan or APIS
 ✗ +2.2% ≥ $216.57 avg per clean (last year $210.36)
Payroll % ≤ 37% ✗ 39.2% ≤ 37%
Scrub Foundation $750/qtr max
S1 · Cleaners Retained 60+ Days
3
Target: 6
$0 / $250
Retained 60+ days (3)
✓Degli-Agostini Tania 33 wks
✓Keller Annabelle 29 wks
✓Morrison Carly 13 wks
Approaching 60 days (2)
Beasley Hope 13d · 47 to go
England Jasmine 13d · 47 to go
S2 · No-Staff Cancel-Free Weeks
13
Target: 10 of 13 wks
+$250
13 of 13 weeks cancel-free
No no-staff cancels all quarter ✓
S3 · Dispatch Rating
4.9
Target: ≥4.9
+$250
106 reviews · avg 4.91
5★ 1014★ 32★ 11★ 1
Drags: 1★ Timothy Lantz · 2★ Kylee Schmitt
Advance to Polish (must hit targets for two consecutive quarters)
Not yet — every target has to be hit 2 quarters running
Target Q2 FY26 This quarter needs
Weekly Revenue ≥ $12,500/wk ✗ $7,283/wk ≥ $12,500/wk
Turnover % ≤ 15.0% ✗ 30.0% ≤ 15.0%
No-Staff Cancels/wk < 2 ✓ 0.08 < 2
Dispatch Rating ≥ 4.9 ✓ 4.9 ≥ 4.9
Polish Growth $1000/qtr max
P1 · Weekly Revenue
$23,597
Target: $21,000
11/12 wks · $212 / $250
7/6 $21,139 7/13 $22,820 7/20 $21,497 7/27 $21,182 8/3 $25,494 8/10 $22,444 8/17 $19,861 8/24 $24,520 8/31 $24,206 9/7 $18,953 9/14 $23,138 9/21 $23,597
11 of 12 weeks hit · earning $212 · * Labor Day — reduced target
P2 · Net New Customers (QTD)
-5
Target: +5
$0 / $250
P3 · Avg Price / Clean
$192
Target: $180
7/12 wks · $135 / $250
7/6 $178 7/13 $187 7/20 $175 7/27 $180 8/3 $185 8/10 $184 8/17 $173 8/24 $198 8/31 $179 9/7 $175 9/14 $188 9/21 $192
7 of 12 weeks hit · earning $135
P4 · Production % of Revenue
37.5%
Target: ≤37%
10/12 wks · $192 / $250
7/6 34.3% 7/13 36.0% 7/20 39.8% 7/27 34.0% 8/3 33.8% 8/10 32.8% 8/17 37.6% 8/24 35.4% 8/31 37.2% 9/7 35.3% 9/14 34.8% 9/21 37.5%
10 of 12 weeks hit · earning $192
Advance to Shine (must hit targets for two consecutive quarters)
Not yet — every target has to be hit 2 quarters running
Target Q2 FY26 This quarter needs
Revenue Growth ≥ 7% ✓ +9.0% ≥ $272,176 for the quarter (~$20,937/wk)
Customer Growth ≥ 5% ✓ +14.5% ≥ 305 active customers at quarter end (last year 290)
Price Growth ≥ 3% ✓ +3.1% ≥ $180.82 avg per clean (last year $175.63)
Payroll % ≤ 37% ✗ 37.8% ≤ 37%
Scrub Foundation $750/qtr max
S1 · Cleaners Retained 60+ Days
6
Target: 7
$0 / $250
Retained 60+ days (6)
✓McCutcheon Samantha 28 wks
✓Rosario Nitzmarie 24 wks
✓Pachot Nadiya 21 wks
✓Hetzler Madyson 16 wks
✓Roberts Shaianne 16 wks
✓Kuhns Summer 14 wks
Approaching 60 days (1)
Diaz Francine 25d · 35 to go
S2 · No-Staff Cancel-Free Weeks
13
Target: 10 of 13 wks
+$250
13 of 13 weeks cancel-free
No no-staff cancels all quarter ✓
S3 · Dispatch Rating
4.9
Target: ≥4.9
+$250
174 reviews · avg 4.94
5★ 1654★ 83★ 1
Drags: 3★ Thomas Miles
Advance to Polish (must hit targets for two consecutive quarters)
Not yet — every target has to be hit 2 quarters running
Target Q2 FY26 This quarter needs
Weekly Revenue ≥ $12,500/wk ✗ $6,155/wk ≥ $12,500/wk
Turnover % ≤ 15.0% ✗ 50.0% ≤ 15.0%
No-Staff Cancels/wk < 2 ✓ 0.92 < 2
Dispatch Rating ≥ 4.9 ✗ 4.8 ≥ 4.9
Quarterly Bonus · Q3
Total Earned
$2288 / $3500
Quarterly Bonus · Q3 · Polish
P1 · Weekly Revenue
$212 / $250
$19.23/wk × 11 weeks met
P2 · Net New Customers (QTD)
$250 / $250
P3 · Avg Price / Clean
$154 / $250
$19.23/wk × 8 weeks met
P4 · Production % of Revenue
$135 / $250
$19.23/wk × 7 weeks met
Total Earned
$750 / $1000
Quarterly Bonus · Q3 · Scrub
S1 · Cleaners Retained 60+ Days
$0 / $250
S2 · No-Staff Cancel-Free Weeks
$250 / $250
S3 · Dispatch Rating
$250 / $250
Total Earned
$500 / $750
Quarterly Bonus · Q3 · Polish
P1 · Weekly Revenue
$212 / $250
$19.23/wk × 11 weeks met
P2 · Net New Customers (QTD)
$0 / $250
P3 · Avg Price / Clean
$135 / $250
$19.23/wk × 7 weeks met
P4 · Production % of Revenue
$192 / $250
$19.23/wk × 10 weeks met
Total Earned
$538 / $1000
Quarterly Bonus · Q3 · Scrub
S1 · Cleaners Retained 60+ Days
$0 / $250
S2 · No-Staff Cancel-Free Weeks
$250 / $250
S3 · Dispatch Rating
$250 / $250
Total Earned
$500 / $750