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Manager Scorecard
September 28 – October 04, 2026
KPI Scorecard · Q4
System
Reading Polish
York Scrub
Mechanicsburg Polish
Lancaster Scrub
Office Tier Earned Max
Reading Polish $38 $1000
York Scrub $0 $750
Mechanicsburg Polish $58 $1000
Lancaster Scrub $250 $750
Total $346 $3500
Polish Growth $1000/qtr max
P1 · Weekly Revenue
$23,649
Target: $14,500
1/1 wks · $19 / $250
9/28 $23,649
1 of 1 weeks hit · earning $19
P2 · Net New Customers (QTD)
+2
Target: +4
$0 / $250
P3 · Avg Price / Clean
$209
Target: $210
0/1 wks · $0 / $250
9/28 $209
0 of 1 weeks hit · earning $0
P4 · Production % of Revenue
32.2%
Target: ≤37%
1/1 wks · $19 / $250
9/28 32.2%
1 of 1 weeks hit · earning $19
Advance to Shine (must hit targets for two consecutive quarters)
Not yet — every target has to be hit 2 quarters running
Target Q2 FY26Q3 FY26 This quarter needs
Revenue Growth ≥ 7%
not counting Lancaster clients on loan
 ✓ +27.9% ✓ +39.9% ≥ $219,512 for the quarter (~$16,886/wk)
Customer Growth ≥ 5%
not counting Lancaster clients on loan
 ✓ +8.6% ✓ +57.1% ≥ 173 active customers at quarter end (last year 164)
Price Growth ≥ 3%
not counting Lancaster clients on loan or APIS
 ✗ +2.2% ✗ +1.3% ≥ $217.98 avg per clean (last year $211.73)
Payroll % ≤ 37% ✗ 39.2% ✓ 33.4% ≤ 37%
Scrub Foundation $750/qtr max
S1 · Cleaners Retained 60+ Days
3
Target: 6
$0 / $250
Retained 60+ days (3)
✓Degli-Agostini Tania 34 wks
✓Keller Annabelle 30 wks
✓Morrison Carly 14 wks
Approaching 60 days (2)
Beasley Hope 20d · 40 to go
England Jasmine 20d · 40 to go
S2 · No-Staff Cancel-Free Weeks
1
Target: 10 of 13 wks
$0 / $250
1 of 1 weeks cancel-free
No no-staff cancels all quarter ✓
S3 · Dispatch Rating
4.8
Target: ≥4.9
$0 / $250
9 reviews · avg 4.78
5★ 83★ 1
Drags: 3★ Carolyn Zifferer
Advance to Polish (must hit targets for two consecutive quarters)
Not yet — every target has to be hit 2 quarters running
Target Q2 FY26Q3 FY26 This quarter needs
Weekly Revenue ≥ $12,500/wk ✗ $7,283/wk ✗ $6,773/wk ≥ $12,500/wk
Turnover % ≤ 15.0% ✗ 30.0% ✗ 50.0% ≤ 15.0%
No-Staff Cancels/wk < 2 ✓ 0.08 ✓ 0.00 < 2
Dispatch Rating ≥ 4.9 ✓ 4.9 ✓ 4.9 ≥ 4.9
Polish Growth $1000/qtr max
P1 · Weekly Revenue
$22,829
Target: $21,000
1/1 wks · $19 / $250
9/28 $22,829
1 of 1 weeks hit · earning $19
P2 · Net New Customers (QTD)
-2
Target: +5
$0 / $250
P3 · Avg Price / Clean
$186
Target: $180
1/1 wks · $19 / $250
9/28 $186
1 of 1 weeks hit · earning $19
P4 · Production % of Revenue
34.5%
Target: ≤37%
1/1 wks · $19 / $250
9/28 34.5%
1 of 1 weeks hit · earning $19
Advance to Shine (must hit targets for two consecutive quarters)
Every target hit in Q3 FY26 — hit them all again this quarter to advance
Target Q2 FY26Q3 FY26 This quarter needs
Revenue Growth ≥ 7% ✓ +9.0% ✓ +14.7% ≥ $280,325 for the quarter (~$21,564/wk)
Customer Growth ≥ 5% ✓ +14.5% ✓ +10.0% ≥ 317 active customers at quarter end (last year 302)
Price Growth ≥ 3% ✓ +3.1% ✓ +4.3% ≥ $177.65 avg per clean (last year $172.55)
Payroll % ≤ 37% ✗ 37.8% ✓ 35.7% ≤ 37%
Scrub Foundation $750/qtr max
S1 · Cleaners Retained 60+ Days
6
Target: 7
$0 / $250
Retained 60+ days (6)
✓McCutcheon Samantha 29 wks
✓Rosario Nitzmarie 25 wks
✓Pachot Nadiya 22 wks
✓Hetzler Madyson 17 wks
✓Roberts Shaianne 17 wks
✓Kuhns Summer 15 wks
Approaching 60 days (2)
Diaz Francine 32d · 28 to go
Williams Breonna 6d · 54 to go
S2 · No-Staff Cancel-Free Weeks
1
Target: 10 of 13 wks
$0 / $250
1 of 1 weeks cancel-free
No no-staff cancels all quarter ✓
S3 · Dispatch Rating
5.0
Target: ≥4.9
+$250
23 reviews · avg 5.00
5★ 23
Advance to Polish (must hit targets for two consecutive quarters)
Not yet — every target has to be hit 2 quarters running
Target Q2 FY26Q3 FY26 This quarter needs
Weekly Revenue ≥ $12,500/wk ✗ $6,155/wk ✗ $7,392/wk ≥ $12,500/wk
Turnover % ≤ 15.0% ✗ 50.0% ✗ 30.0% ≤ 15.0%
No-Staff Cancels/wk < 2 ✓ 0.92 ✓ 0.00 < 2
Dispatch Rating ≥ 4.9 ✗ 4.8 ✓ 4.9 ≥ 4.9
Quarterly Bonus · Q4
Total Earned
$346 / $3500
Quarterly Bonus · Q4 · Polish
P1 · Weekly Revenue
$19 / $250
$19.23/wk × 1 weeks met
P2 · Net New Customers (QTD)
$0 / $250
P3 · Avg Price / Clean
$0 / $250
$19.23/wk × 0 weeks met
P4 · Production % of Revenue
$19 / $250
$19.23/wk × 1 weeks met
Total Earned
$38 / $1000
Quarterly Bonus · Q4 · Scrub
S1 · Cleaners Retained 60+ Days
$0 / $250
S2 · No-Staff Cancel-Free Weeks
$0 / $250
S3 · Dispatch Rating
$0 / $250
Total Earned
$0 / $750
Quarterly Bonus · Q4 · Polish
P1 · Weekly Revenue
$19 / $250
$19.23/wk × 1 weeks met
P2 · Net New Customers (QTD)
$0 / $250
P3 · Avg Price / Clean
$19 / $250
$19.23/wk × 1 weeks met
P4 · Production % of Revenue
$19 / $250
$19.23/wk × 1 weeks met
Total Earned
$58 / $1000
Quarterly Bonus · Q4 · Scrub
S1 · Cleaners Retained 60+ Days
$0 / $250
S2 · No-Staff Cancel-Free Weeks
$0 / $250
S3 · Dispatch Rating
$250 / $250
Total Earned
$250 / $750