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Manager Scorecard
October 19 – October 25, 2026
KPI Scorecard · Q4
System
Reading Polish
York Scrub
Mechanicsburg Polish
Lancaster Scrub
Office Tier Earned Max
Reading Polish $385 $1000
York Scrub $250 $750
Mechanicsburg Polish $212 $1000
Lancaster Scrub $250 $750
Total $1096 $3500
Polish Growth $1000/qtr max
P1 · Weekly Revenue
$27,397
Target: $14,500
4/4 wks · $77 / $250
9/28 $23,649 10/5 $17,755 10/12 $14,525 10/19 $27,397
4 of 4 weeks hit · earning $77
P2 · Net New Customers (QTD)
+5
Target: +4
+$250
P3 · Avg Price / Clean
$263
Target: $210
1/4 wks · $19 / $250
9/28 $209 10/5 $209 10/12 $208 10/19 $263
1 of 4 weeks hit · earning $19
P4 · Production % of Revenue
27.6%
Target: ≤37%
2/4 wks · $38 / $250
9/28 32.2% 10/5 37.8% 10/12 43.6% 10/19 27.6%
2 of 4 weeks hit · earning $38
Advance to Shine (must hit targets for two consecutive quarters)
Not yet — every target has to be hit 2 quarters running
Target Q2 FY26Q3 FY26 This quarter needs
Revenue Growth ≥ 7%
not counting Lancaster clients on loan
 ✓ +27.9% ✓ +39.9% ≥ $219,512 for the quarter (~$16,886/wk)
Customer Growth ≥ 5%
not counting Lancaster clients on loan
 ✓ +8.6% ✓ +57.1% ≥ 173 active customers at quarter end (last year 164)
Price Growth ≥ 3%
not counting Lancaster clients on loan or APIS
 ✗ +2.2% ✗ +1.3% ≥ $217.98 avg per clean (last year $211.73)
Payroll % ≤ 37% ✗ 39.2% ✓ 33.4% ≤ 37%
Scrub Foundation $750/qtr max
S1 · Cleaners Retained 60+ Days
3
Target: 6
$0 / $250
Retained 60+ days (3)
✓Degli-Agostini Tania 37 wks
✓Keller Annabelle 33 wks
✓Morrison Carly 17 wks
Approaching 60 days (2)
Beasley Hope 41d · 19 to go
England Jasmine 41d · 19 to go
S2 · No-Staff Cancel-Free Weeks
4
Target: 10 of 13 wks
$0 / $250
4 of 4 weeks cancel-free
No no-staff cancels all quarter ✓
S3 · Dispatch Rating
4.9
Target: ≥4.9
+$250
33 reviews · avg 4.94
5★ 323★ 1
Drags: 3★ Carolyn Zifferer
Advance to Polish (must hit targets for two consecutive quarters)
Not yet — every target has to be hit 2 quarters running
Target Q2 FY26Q3 FY26 This quarter needs
Weekly Revenue ≥ $12,500/wk ✗ $7,283/wk ✗ $6,773/wk ≥ $12,500/wk
Turnover % ≤ 15.0% ✗ 30.0% ✗ 50.0% ≤ 15.0%
No-Staff Cancels/wk < 2 ✓ 0.08 ✓ 0.00 < 2
Dispatch Rating ≥ 4.9 ✓ 4.9 ✓ 4.9 ≥ 4.9
Polish Growth $1000/qtr max
P1 · Weekly Revenue
$21,070
Target: $21,000
4/4 wks · $77 / $250
9/28 $22,829 10/5 $22,637 10/12 $23,705 10/19 $21,070
4 of 4 weeks hit · earning $77
P2 · Net New Customers (QTD)
-4
Target: +5
$0 / $250
P3 · Avg Price / Clean
$192
Target: $180
4/4 wks · $77 / $250
9/28 $186 10/5 $184 10/12 $190 10/19 $192
4 of 4 weeks hit · earning $77
P4 · Production % of Revenue
37.7%
Target: ≤37%
3/4 wks · $58 / $250
9/28 34.5% 10/5 36.6% 10/12 35.6% 10/19 37.7%
3 of 4 weeks hit · earning $58
Advance to Shine (must hit targets for two consecutive quarters)
Every target hit in Q3 FY26 — hit them all again this quarter to advance
Target Q2 FY26Q3 FY26 This quarter needs
Revenue Growth ≥ 7% ✓ +9.0% ✓ +14.7% ≥ $280,325 for the quarter (~$21,564/wk)
Customer Growth ≥ 5% ✓ +14.5% ✓ +10.0% ≥ 317 active customers at quarter end (last year 302)
Price Growth ≥ 3% ✓ +3.1% ✓ +4.3% ≥ $177.65 avg per clean (last year $172.55)
Payroll % ≤ 37% ✗ 37.8% ✓ 35.7% ≤ 37%
Scrub Foundation $750/qtr max
S1 · Cleaners Retained 60+ Days
6
Target: 7
$0 / $250
Retained 60+ days (6)
✓McCutcheon Samantha 32 wks
✓Rosario Nitzmarie 28 wks
✓Pachot Nadiya 25 wks
✓Hetzler Madyson 20 wks
✓Roberts Shaianne 20 wks
✓Kuhns Summer 18 wks
Approaching 60 days (1)
Diaz Francine 53d · 7 to go
S2 · No-Staff Cancel-Free Weeks
4
Target: 10 of 13 wks
$0 / $250
4 of 4 weeks cancel-free
No no-staff cancels all quarter ✓
S3 · Dispatch Rating
5.0
Target: ≥4.9
+$250
75 reviews · avg 5.00
5★ 75
Advance to Polish (must hit targets for two consecutive quarters)
Not yet — every target has to be hit 2 quarters running
Target Q2 FY26Q3 FY26 This quarter needs
Weekly Revenue ≥ $12,500/wk ✗ $6,155/wk ✗ $7,392/wk ≥ $12,500/wk
Turnover % ≤ 15.0% ✗ 50.0% ✗ 30.0% ≤ 15.0%
No-Staff Cancels/wk < 2 ✓ 0.92 ✓ 0.00 < 2
Dispatch Rating ≥ 4.9 ✗ 4.8 ✓ 4.9 ≥ 4.9
Quarterly Bonus · Q4
Total Earned
$1096 / $3500
Quarterly Bonus · Q4 · Polish
P1 · Weekly Revenue
$77 / $250
$19.23/wk × 4 weeks met
P2 · Net New Customers (QTD)
$250 / $250
P3 · Avg Price / Clean
$19 / $250
$19.23/wk × 1 weeks met
P4 · Production % of Revenue
$38 / $250
$19.23/wk × 2 weeks met
Total Earned
$385 / $1000
Quarterly Bonus · Q4 · Scrub
S1 · Cleaners Retained 60+ Days
$0 / $250
S2 · No-Staff Cancel-Free Weeks
$0 / $250
S3 · Dispatch Rating
$250 / $250
Total Earned
$250 / $750
Quarterly Bonus · Q4 · Polish
P1 · Weekly Revenue
$77 / $250
$19.23/wk × 4 weeks met
P2 · Net New Customers (QTD)
$0 / $250
P3 · Avg Price / Clean
$77 / $250
$19.23/wk × 4 weeks met
P4 · Production % of Revenue
$58 / $250
$19.23/wk × 3 weeks met
Total Earned
$212 / $1000
Quarterly Bonus · Q4 · Scrub
S1 · Cleaners Retained 60+ Days
$0 / $250
S2 · No-Staff Cancel-Free Weeks
$0 / $250
S3 · Dispatch Rating
$250 / $250
Total Earned
$250 / $750